Contact Support

Contact Support

Strong support team to support your network 24/7 365 days proactively

We, at 24online value our customers and their needs. Although we are continuously trying to make our product as the best Internet Billing and Bandwidth Management solution, at times there are some incidents which need immediate attention. For those incidents we have established Regional Support Center (RSC) and Global Support Management Centre (GSMC) at India. Our in-house support centre caters to the urgent needs of our customers by providing timely and accurate support. At RSC & GSMC every call is monitored and evaluated on technical and quality assurance parameters.

24online Technical Support Policy document describes the scope and the terms & conditions of Technical Support Services offered. It also explains the procedure (call escalation matrix) to be followed to avail technical support.

This policy is applicable to those customers who are covered under warranty/ Annual maintenance contract.

Download Support Policy Document

TECHNICAL CONTACT

For any technical assistance, contact us through

Email: support@24onlinebilling.com

India Toll Free : 1-800-300-03080

International Dial: +91-79-39324200

India

Headquarters

Sterlite Technologies Limited
Elitecore, Block ,
Magnet Corporate Park,
Nr. Sola Flyover, Thaltej,
Ahmedabad - 380059, INDIA
Phone: +91-79-66065606
Fax: +91-79-26407640.
India Toll Free :
1-800-300-03080
International Dial: +91-79-39324200


Delhi
Sterlite Technologies Limited
604-605, Mahatta Tower
B1 Community Centre
Janak Puri
New Delhi - 110058
INDIA
Tel: +91-11-47540400
Fax: +91-11-41589760

Chat:

Mumbai

Sterlite Technologies Limited
9B-9C, Godrej One,
9th Floor South Tower,
Pirojshanagar, Vikhroli (E),
Mumbai - 400 079
Phone: +91 22 30450450.


Pune

Sterlite Technologies Limited
IDES Campus, Plot No. 3
Phase – 1, Hinjawadi,
Pune – 411057.
Tel: +91-20-67083000

MEA

Dubai

Elitecore Technologies
Office 349, 4th East [4E] B-Wing,
Dubai Airport Free Zone
P.O.Box 293667
Dubai, U.A.E.
Tel : +971 4 2522 161/171/121/131

Mauritius

Elitecore Technologies (Mauritius) Ltd.
Suite 618, St James Court
St Denis Street
Port Louis
Mauritius
Tel: +230 9481739